Manager, Technical Affairs

🔥 28 minutes ago

🏄 California, Illinois – Remote

🏄 California – Remote 🌽 Illinois – Remote

💵 $113.3k - $226.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Lead technical and scientific support for diagnostic assays and systems across key customer accounts • Partner with Commercial, Quality, Service, Marketing, and Technical teams to address customer needs and resolve complex issues • Build relationships with customers and key opinion leaders • Support customer-focused initiatives, strategic projects, and commercial opportunities • Provide technical expertise for tenders, customer requests, and product performance discussions • Gather and communicate customer feedback to improve products, services, and customer experience • Develop strategies and action plans to enhance customer satisfaction and loyalty • Monitor and report on KPIs and support continuous improvement efforts • Serve as a technical advisor and advocate for customer needs across the organization

🎯 Requirements

• Bachelor's Degree in science, medicine or engineering • A minimum of 5–7 years of successful experience in a related quality, technical or operations Diagnostics discipline • Alternatively, a science qualification with 15 years of successful experience in a related quality, technical or operations Diagnostics discipline • Advanced Degree in Science (Ph.D.) preferred • Candidates near an Abbott Office location or willing to travel frequently for meetings on site • Customer-facing experience • Assay technical knowledge • Experience working directly with customers and cross-functional teams • Excellent communication, problem-solving, and relationship-building skills • Ability to manage multiple priorities, influence stakeholders, and drive results • Strong judgment, initiative, organizational skills, and customer-focused mindset • At least 4 years of experience in a similar division, company, or field • Willingness to travel up to 10% if needed, globally or locally • Strong technical and scientific expertise in diagnostics or related healthcare technologies

🏖️ Benefits

• Career development with an international company • Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit for pursuing a bachelor’s degree • Employee diversity and wellness benefits