Technical Application Specialist, Amino Assay, Clinical Chemistry

🔥 0 minutes ago

🏄 California, Utah – Remote

🏄 California – Remote ⛷️ Utah – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide support to ADD customers and field personnel for high-complexity instruments • Perform onsite instrument and assay integration and training • Troubleshoot and resolve instrument and reagent problems onsite or by phone • Document complaints and information in the complaint handling system • Interact frequently with customers onsite and remotely • Participate in customer touchpoint teams for account management and customer satisfaction • Make reagent-utilization and product-replacement decisions affecting the US annual supply budget • Conduct customer entrance interviews to understand needs and verify expectations • Assist customers with regulatory and validation requirements • Customize onsite training to customer needs • Manage integration processes to customer expectations and timelines • Conduct exit interviews, present integration results, and ensure customer satisfaction • Investigate problems, diagnose causes, eliminate alternatives, provide solutions, and document findings • Maintain technical competence on assigned instruments, tools, and processes • Follow TAS procedures for integrations, complaint, time, activity, and TOR documentation

🎯 Requirements

• Bachelor’s degree in medical technology/clinical laboratory science • 3 to 5 years of relevant work experience in a laboratory environment, field service, technical support call center, or working with Abbott Diagnostics products, assays, or instruments • Must currently live in the San Francisco Bay area or Salt Lake City, Utah area • Easy access to a major metropolitan airport • Ability to travel up to 90% • Ability to support regulatory and validation requirements • Ability to troubleshoot instrument and reagent problems • Ability to follow defined TAS work processes and documentation procedures

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Diverse career opportunities • Health and wellness benefits