Technical Application Specialist, Immunoassay – Clinical Chemistry

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🔥 0 minutes ago

🏄 California, Utah – Remote

🏄 California – Remote ⛷️ Utah – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide support to ADD customers and field personnel as the primary contact for Abbott Diagnostics’ highest-complexity instruments • Perform onsite instrument and assay integration and training • Troubleshoot and resolve instrument and reagent problems onsite or by phone • Document information in the complaint handling system • Conduct customer entrance interviews to understand needs and verify expectations • Assist customers with regulatory and validation requirements • Customize onsite training to customer needs • Manage integration processes to meet customer expectations and timelines • Conduct exit interviews, present integration results, and ensure customer satisfaction • Investigate problems, diagnose probable causes, eliminate alternatives, provide solutions, and document findings • Maintain technical competence on assigned instruments, tools, and processes • Follow TAS work processes for integration, complaint, time, activity, and TOR documentation • Collaborate remotely on teams and work groups and participate in customer touchpoint teams

🎯 Requirements

• Bachelor’s degree in medical technology/clinical laboratory science • 3 to 5 years of relevant work experience in a laboratory environment, field service, technical support call center, or working with Abbott Diagnostics products, assays, or instruments • Must currently live in the San Francisco Bay area or Salt Lake City, UT area • Ability to travel up to 90% • Easy access to a major metropolitan airport • Technical competence with assigned instruments and job-related tools and processes • Ability to follow TAS work processes, including integration, complaint, time, activity, and TOR documentation • Ability to troubleshoot instrument and reagent problems • Ability to assist with regulatory and validation requirements • Ability to drive a personal auto or company car or truck

🏖️ Benefits

• Career development with an international company • Free medical coverage qualification through the Health Investment Plan (HIP) PPO medical plan • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Diverse career opportunities • Health and wellness benefits