Director, National Accounts – Operational Excellence

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🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $141.5k - $268.5k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Lead continuous improvement initiatives across National Accounts to enhance efficiency, scalability, and operational effectiveness • Partner with cross-functional stakeholders to identify priorities, resolve operational challenges, and drive alignment through executive-level communication • Define and execute the National Accounts operational excellence roadmap • Lead process improvement and technology enhancement initiatives from discovery through implementation • Serve as the primary operational lead for National Accounts data initiatives and advocate for business needs within data governance frameworks • Drive data optimization to improve reporting, decision-making, customer experience, and business performance • Translate business strategy into scalable, repeatable processes • Partner across the organization to operationalize new programs, pilots, promotions, and initiatives • Support emerging accounts and new business onboarding • Manage ongoing support needs and escalations to ensure timely issue resolution and business continuity • Identify, document, and prioritize operational requirements • Streamline workflows and establish best practices • Lead, coach, and develop direct reports

🎯 Requirements

• Bachelor’s degree required • 10+ years of relevant experience in operational excellence, business operations, data governance, or a related field • Proven experience leading cross-functional teams and driving process improvement and operational execution in a complex, matrixed organization • Strong understanding of data frameworks and operational reporting processes • Experience managing multiple priorities, timelines, and stakeholders with a focus on results and accountability • Strong leadership, collaboration, and proactive communication skills • Ability to identify operational risks, resolve issues quickly, and drive effective decision-making • Strong analytical and problem-solving skills with a continuous improvement mindset

🏖️ Benefits

• Employees can work remotely • Paid time off (vacation, holidays, sick) • Medical, dental, and vision insurance • 401(k) • Eligibility to participate in long-term incentive programs