Regional Marketplace Manager

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own supply and demand balance across Western regions, identify coverage gaps, recruit process servers, manage dispatch strategies, and increase server capacity • Identify problematic areas and diagnose root causes before performance issues appear on scorecards • Manage relationships with the region’s highest-volume servers as ABC Legal’s in-market representative • Perform root cause analysis and provide recommended next steps • Lead regional incident response for app outages, dispatch bottlenecks, weather disruptions, and other market issues • Execute marketplace pilots, track in-market results, and report findings in collaboration with project managers • Manage regional incentive spending within the allocated budget and flag issues proactively • Report on regional SLO attainment, coverage gap closure, and market health • Directly manage W2 employees, including approving time cards and completing performance reviews • Feed structured learnings into incentive programs, dispatch rules, and pay mechanics for scaling across other markets • Collaborate with Process Server Network, Compliance, Support & Experience, and project management teams

🎯 Requirements

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming • A data background: someone who collects the data themselves rather than waiting for a report, combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next • Experience managing W2 employees, including approving time cards and completing performance reviews • Comfort working with project managers to scope and execute in-market initiatives • At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them • Desire to be on the ground in the market; this is not a remote strategy seat • Ability to distill what you’re seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate • Can communicate market health clearly enough that leadership doesn’t have to chase you for it; written updates, not just verbal color, when it matters • SQL or dashboard fluency (Metabase, Looker, Claude Code) (preferred) • Comfortable working in Jira or a similar tracker and in a platform like Intercom (preferred) • Experience running structured pilots or tests with clear hypotheses (preferred) • Experience building in ambiguous environments where the playbook didn’t exist yet (preferred) • Experience managing someone in a contract or hourly role (preferred)

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance