Senior Customer Success Manager, Enterprise – TOLA

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $139.4k - $164k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Independently manage strategic post-sale customer relationships across mid-market and enterprise accounts • Drive adoption, engagement, retention, and long-term value realization • Deliver outcome-oriented QBRs/EBRs and lead success planning • Educate customers on best practices, enablement, and roadmap developments • Monitor account health using data-driven insights and proactively mitigate risks • Resolve complex escalations while maintaining customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewals and expansions • Represent the customer voice internally through structured feedback to Product and other teams • Support knowledge sharing, internal process development, and mentoring where relevant

🎯 Requirements

• 8+ years of experience in enterprise SaaS, including at least 3 years in Customer Success, TAM, or support roles • Proven track record managing complex customer relationships, including executive-level stakeholders • Strong communication, analytical, and problem-solving skills focused on measurable outcomes • Technical familiarity with internet and networking technologies • Experience with security products is a plus • Proficiency in CRM and support tools such as Salesforce and Jira • Bachelor’s degree in a technical field such as Computer Science or Engineering, or equivalent professional experience

🏖️ Benefits

• Bonus or incentive compensation eligibility • Equity eligibility • Comprehensive benefits package