Client Success Manager

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Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention • Proactively monitor account health, flag churn risk early, and partner cross-functionally to resolve it • Lead regular business reviews to align on client goals, priorities, and opportunities for growth • Identify and pursue upsell and cross-sell opportunities within the client base • Serve as the go-to point of contact for accounts, ensuring fast, thoughtful, and consistent responsiveness • Build long-term champions who advocate for the business through referrals, case studies, and reviews • Collaborate closely with sales, delivery, and leadership to support client success and drive outcomes • Maintain accurate account and pipeline records in the company's CRM

🎯 Requirements

• 3+ years of experience in Customer/Client Success, Account Management, or a client relationship role • Experience with Sage Intacct ERP strongly preferred • Proactive, high-energy approach with excellent follow-through and attention to detail • Comfortable in a commercially minded role where retention and growth are success metrics • Strong written and verbal communication skills, with confidence engaging clients at all levels • Self-motivated and able to work independently in a remote environment

🏖️ Benefits

• Fully remote role with no travel required • Competitive base salary plus a performance-driven variable compensation structure • The opportunity to make a visible, immediate impact on a growing client base • A clear path to grow with the business, including the potential to build and lead a team over time