Client & Technical Support Specialist – SFTP Migration

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sagility

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Sagility is a company focused on digital privacy and online user experience, with an emphasis on cookie management and compliance with EU cookie laws. It provides tools and information for managing cookies, ensuring legal compliance, and enhancing website functionality and user privacy. Sagility aims to help businesses understand site visitors' interactions through necessary and optional cookies while maintaining data protection standards.

📋 Description

• Communicate directly with employer groups regarding upcoming server, file-transfer, or system changes • Provide clear instructions and new access credentials as required • Assist with the setup and transition of secure file-transfer folders • Support migration activities involving SFTP and secure file-transfer platforms • Coordinate testing activities and follow up with stakeholders to ensure required testing is completed successfully • Track outstanding activities, issues, and stakeholder responses throughout the migration process • Serve as a communication bridge between external employer groups and internal technical or operational teams • Escalate technical issues to the appropriate teams when additional expertise is required • Maintain accurate documentation and status updates • Provide a professional and positive experience throughout the transition

🎯 Requirements

• Strong written and verbal communication skills • Strong customer service and stakeholder-management skills • Ability to communicate technical information clearly to individuals with varying levels of technical knowledge • Basic understanding of SFTP (Secure File Transfer Protocol) or similar file-transfer concepts • General technical aptitude and willingness to learn new systems and processes • Strong organizational skills and attention to detail • Ability to manage multiple conversations, follow-ups, and deadlines simultaneously • Ability to work effectively across technical, operational, and client-facing teams • Ability to follow established processes and escalate issues appropriately • Previous experience in client support, technical support, implementation, account management, healthcare operations, or a similar environment (preferred) • Experience supporting system migrations, implementations, file transfers, or technology-related projects (preferred) • Experience working directly with external clients, employer groups, vendors, or business partners (preferred) • Familiarity with SFTP platforms or secure data-transfer processes (preferred)

🏖️ Benefits

• This temporary assignment is not benefits eligible