Professional Services Consultant I

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Scope, plan, and deliver paid engagements covering LMS administration and technical configuration • Lead discovery and requirements sessions with client stakeholders • Turn requirements into statements of work with milestones, deliverables, and acceptance criteria • Run engagements across client HR, IT, L&D, and compliance teams • Escalate jeopardized project scope or deadlines to the Manager, Professional Services • Configure Absorb LMS environments, including departments, roles, enrollment rules, workflows, branding, and e-commerce settings • Advise clients and coordinate with internal stakeholders on data migration, SSO, REST API use, and scheduled data feeds • Work with Technical Services on implementation build and testing • Manage concurrent engagements, tracking budget, timeline, and scope • Report engagement status to clients and internal leadership • Maintain configuration records, decision logs, and handover notes • Provide consulting support to internal teams on LMS administration and data questions

🎯 Requirements

• 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company • Hands-on administrator experience with at least one commercial LMS, such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning • Experience carrying multiple concurrent projects with separate budgets, timelines, and stakeholder groups through sign-off • Working knowledge of SAML 2.0, OIDC, REST APIs, and flat-file data feeds • Comfort building reports, validating imports, and explaining results to non-technical stakeholders • Familiarity with SCORM, xAPI, AICC, and HRIS or HCM integrations is an asset • PMP, CAPM, or comparable project management training is an asset • Bachelor’s degree or equivalent practical experience • Must pass pre-employment background screening, including a criminal record check • Must provide proof of legal eligibility to work in the country applied to without sponsorship

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive health and wellness benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility opportunities • Employee-driven DE&I programs