Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

📋 Description

• Manage ticket intake and triage from customer contacts • Monitor and oversee MAS support tickets, including routing and escalation • Create, disable, or modify Accela platform user accounts and permissions • Support service pack and release testing • Provide proactive guidance on client-led testing for major releases • Escalate advanced troubleshooting items when needed • Build and modify workflows, business rules, and automations • Develop and adjust fee calculations • Configure and resolve urgent system issues • Create and update reports using SSRS and Crystal Reports • Implement advanced scripting and automation for existing configurations • Partner with large and complex government entities to support Accela SaaS clients • Provide Accela System Administration and System Enhancements across Land Management or Business Licensing solutions

🎯 Requirements

• Strong communication skills with the ability to present technical concepts clearly • High aptitude for complex problem analysis and resolution • Strong organizational and time management skills; detail-oriented and self-driven • Experience implementing and supporting the Accela Civic Platform • Background in IT business analysis, design, development, testing, documentation, and system administration • Experience supporting highly technical and complex enterprise information systems • Bachelor’s Degree in Computer Science or related field (desired) • Accela Bronze Certified Implementation Professional (desired) • Certified Scrum Developer or equivalent Agile experience (desired) • Certified JavaScript Developer (desired) • Proficiency with reporting tools (SSRS, Crystal Reports) (desired) • Experience with Accela Citizen Access, Accela IVR, and Accela GIS (desired) • Experience with T-SQL, PL/SQL (desired) • Experience with Accela data migration tools (desired)

🏖️ Benefits

• Annual bonus target (discretionary, based on company and individual goal achievement) • Flexible time off • Comprehensive medical, dental, and vision plans • Family planning benefits • 401(k) retirement savings plan with company match • Health savings account with company contributions • Flexible spending account • Life, accident, and disability coverage • Business travel insurance • Employee assistance programs • Other well-being benefits