Product Solutions Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Accela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

📋 Description

• Configure and support Elements XS and Connect solutions based on customer requirements • Analyze business processes and translate requirements into scalable system configurations • Develop workflows, forms, reports, and dashboards using platform tools • Assist with solution implementation, testing, training, and deployment activities • Maintain and enhance existing customer environments and integrations • Provide technical guidance and best practices to customers on solution utilization • Support project delivery activities, including documentation, requirements gathering, and status updates • Assist with troubleshooting and escalated customer support requests • Collaborate with Professional Services, Product, and Support teams to drive successful customer outcomes

🎯 Requirements

• 2+ years of experience in software implementation, business systems analysis, GIS solutions, technical consulting, or a related field • Experience gathering business requirements and supporting customer-facing technology solutions • Working knowledge of GIS concepts and geospatial applications • Experience creating reports, dashboards, workflows, or business process solutions • Working knowledge of SQL and relational databases • Familiarity with HTML and web-based applications • Strong analytical, problem-solving, communication, and organizational skills • Bachelor's degree in GIS, Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent practical experience • Experience with Esri GIS technology preferred • Familiarity with JavaScript, workflow automation, or application integrations preferred • Experience with Microsoft SQL Server, Windows Server, or IIS preferred • Knowledge of utility, municipal government, or asset management environments preferred • Experience supporting software implementation or customer success engagements preferred • Ability to travel occasionally as needed preferred

🏖️ Benefits

• Annual bonus target (discretionary, based on company and individual goal achievement) • Flexible time off • Comprehensive medical, dental, and vision plans • Family planning benefits • 401(k) retirement savings plan with company match • Health savings account with company contributions • Flexible spending account • Life, accident, and disability coverage • Business travel insurance • Employee assistance programs • Other well-being benefits • Job accommodations upon request