Site Reliability Engineer

Job not on LinkedIn

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Accela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

📋 Description

• Monitor and maintain production cloud environments for availability, performance, scalability, and reliability • Build, configure, and optimize Datadog monitoring, logging, and alerting capabilities • Develop and maintain dashboards for platform health, resource utilization, and service performance • Configure and tune alerts to identify service degradation and operational issues • Support and optimize Azure infrastructure, including AKS, Azure SQL, Azure Storage, and Azure Front Door • Execute production releases, operational changes, and platform maintenance • Participate in and lead incident response activities • Diagnose and resolve production incidents across infrastructure, platform, and application components • Conduct root cause analysis and implement corrective and preventative actions • Maintain operational documentation, runbooks, and incident response procedures • Implement automation to improve operational efficiency and reliability • Provide Level 3 support for customer-reported incidents and service requests • Collaborate with Engineering, Professional Services, and Operations teams on complex technical issues • Meet SLAs for ticket response and resolution • Support customer provisioning, environment maintenance, platform upgrades, and cloud migrations • Support production-to-non-production data refreshes • Assist with database operations, troubleshooting, and data movement • Validate operational activities and maintain documentation and records • Support critical production activities outside normal business hours when required, including customer go-lives and cloud migrations

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field • Minimum 3 years of experience in Site Reliability Engineering (SRE), Cloud Operations, DevOps, Infrastructure Operations, or a related role • Minimum 3 years of hands-on experience supporting production cloud environments • Experience administering and supporting Microsoft Azure cloud services • Hands-on experience with Azure Kubernetes Service (AKS), Azure SQL, Azure Storage, and Azure Front Door • Experience implementing and supporting monitoring, logging, and observability solutions using Datadog • Experience leading incident response activities, performing root cause analysis, and developing operational runbooks • Strong understanding of infrastructure and application performance monitoring, including compute, memory, storage, networking, and availability metrics • Experience supporting SaaS platforms in production environments • Strong troubleshooting, analytical, and problem-solving skills • Excellent written and verbal communication skills with the ability to collaborate effectively across technical and non-technical teams

🏖️ Benefits

• Annual bonus target (discretionary, based on company and individual goal achievement) • Flexible time off • Comprehensive medical, dental, and vision plans • Family planning benefits • 401(k) retirement savings plan with company match • Health savings account with company contributions • Flexible spending account • Life, accident, and disability coverage • Business travel insurance • Employee assistance programs • Other well-being benefits • Job accommodations available upon request