Technical Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Accela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

📋 Description

• Serve as the first point of contact for customer inquiries via cases or phone channels • Troubleshoot configuration, workflow, scripting, integration, and performance issues • Replicate reported issues in controlled environments and perform test validation to confirm behaviors • Document detailed reproduction steps, troubleshooting actions, and resolutions in Salesforce • Collaborate with Backline Engineers, Product Management, and Cloud Operations to escalate complex defects • Own cases until resolution or proper handoff, ensuring timely updates and clear communication • Contribute to the knowledge base with new solutions, FAQs, and process improvements • Participate in swarm sessions to accelerate resolution of widespread or critical issues • Meet or exceed KPIs for response time, resolution time, and customer satisfaction • Represent the voice of the customer and provide feedback on product usability and gaps

🎯 Requirements

• 1–3 years in SaaS technical support or related customer-facing troubleshooting role • Familiarity with web technologies (HTML, XML, JavaScript, REST APIs) and relational databases (SQL) • Experience with application configuration, user roles, and permissions • Strong analytical, written, and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience with Salesforce Service Cloud or similar CRM system • Demonstrated curiosity, accountability, and follow-through

🏖️ Benefits

• Annual bonus target (discretionary bonus based on company and individual goal achievement) • Flexible time off • Comprehensive medical, dental, and vision plans • Family planning benefits • 401(k) retirement savings plan with company match • Health savings account with company contributions • Flexible spending account • Life, accident, and disability coverage • Business travel insurance • Employee assistance programs • Other well-being benefits