Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Secure Code Warrior

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🔒 Cybersecurity

📚 Education

💰 $48M Series B on 2019-12

SaaS • Cybersecurity • Education

Secure Code Warrior is a leading provider of secure coding training platforms designed to enhance developer skills and reduce software vulnerabilities. Their learning solutions include coding labs, courses, missions, challenges, and videos, all aimed at empowering developers to release secure, quality code quickly and efficiently. The platform integrates with various developer tools to boost productivity and accuracy in software development. Trusted by over 600 enterprises globally, Secure Code Warrior helps organizations achieve compliance, mitigate risk, and maximize ROI through its robust, all-in-one, industry-leading solution. They work closely with security and engineering teams to foster a culture of security by providing hands-on learning experiences, assessments, and certifications.

📋 Description

• Diagnose, troubleshoot and resolve Level 1 and Level 2 tickets across the Portal, SSO, API and integrations • Identify content-related tickets and resolve Level 1 and Level 2 issues • Reproduce and document Level 3 issues clearly before escalating to Senior Technical Support or the Content team • Follow triage, escalation and customer communication workflows • Use judgment on when to involve Engineering • Own SLA compliance and maintain accurate, up-to-date ticket statuses • Resolve tickets according to timelines and priorities, raising escalations when needed • Maintain closed-loop communication with customers and internal teams • Flag potential bugs and improvements with clear reproduction steps • Contribute knowledge-base articles for common platform issues • Grow into handling content tickets independently and fixing straightforward content bugs • Explain technical information clearly to customers worldwide • Collaborate with Customer Success, Sales, Engineering and Content teams

🎯 Requirements

• 1+ years of experience in technical support or a customer-facing technical role, ideally in a SaaS environment • Demonstrable programming knowledge, including the ability to read code and debug issues • Familiarity with SSO, such as SAML and OIDC, REST APIs and third-party integrations is a strong plus • Strong analytical, troubleshooting and problem-solving skills • Empathy, a proactive approach, and a customer-focused mindset • Clear, confident written communication, especially when explaining technical issues to non-technical users • Experience with software security would be a huge advantage but is not essential • AI knowledge would be a huge benefit but is not essential • Continuous-learning mindset and eagerness to grow platform, content and security expertise • Team player with a strong work ethic who takes ownership of commitments

🏖️ Benefits

• Flexibility in working hours • Generous leave • Work-from-home options • Feedback and supportive team culture • Community and team giving-back initiatives • Growth and ownership opportunities