Branch Coordinator

🔥 12 minutes ago

🌽 Illinois – Remote

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💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Accendra Health

Accendra Health

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Act as first point of contact to patients arriving in person • Answer inbound calls from customers on a multi-line phone system • Provide information to new and existing patients and troubleshoot common issues • Work with branch teams and other departments to resolve or escalate queries and concerns • Create and process new orders • Review multiple systems simultaneously to assist customers • Confirm delivery appointments and verify insurance • Obtain equipment authorization based on payor guidelines • Monitor incoming faxes and perform data entry • Gather documentation and information needed to meet insurance guidelines • Request health plan authorizations and information electronically or verbally • Review new and recurring patient accounts and obtain documentation needed to bill health insurance plans • Collect credit card payments and billing information • Reconcile daily receivables and submit to the lock box • Perform outbound customer satisfaction calls • May conduct downloads of recording devices and perform functional tests on respiratory equipment • Perform other duties as required

🎯 Requirements

• High School Diploma or equivalent • At least one-year related work experience • English (reading, writing, verbal) • Intermediate to advanced computer skills • Proficient working within multiple systems at once • Intermediate level math skills • Effective communication in person, on the phone and electronically • At least two years’ experience in an office environment, healthcare setting or call center (preferred) • Experience utilizing multi-line phone-system (preferred)

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs

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