Collections Representative

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Research overdue account balances that are fully or partially unpaid • Follow up with insurance carriers or customers by mail and/or phone regarding delinquent payments • Review unpaid and underpaid claims • Resubmit or appeal claims as necessary • Verify payment information adjustments to the supervisor • Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys • Comply with the Fair Debt Collector Practices Act (FDCPA) • Respond to customer inquiries regarding account status • Thoroughly research and appropriately document customer accounts • Resolve discrepancies and prepare adjustments and refunds as necessary • Accurately enter collection activity information into the billing system • Escalate recurring issues to the department supervisor • Initiate payments and resubmit bills as necessary • Pursue patient payment obligations when insurance defaults as permitted by law or contractual relationships • Report punctually at the assigned starting time and maintain reliable, consistent attendance • Perform other duties as required

🎯 Requirements

• High school diploma required • One year of related experience required • Basic skills in Word and Excel • English reading, writing, and verbal skills • Basic mathematical proficiency • Ability to understand, interpret, and develop spreadsheet data • Problem solving and analysis skills • Communication proficiency • Business acumen • Personal effectiveness and credibility • Reliable, consistent attendance • Ability to perform the physical functions of the position, with reasonable accommodations available • Ability to work within the United States

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs • Remote work arrangement