Outbound Collections Representative

🔥 0 minutes ago

🌽 Illinois, Iowa, +5 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Enova International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

📋 Description

• Manage 150–200 outbound calls daily to address customers with delinquent loan payments • Negotiate and execute payment arrangements according to Enova’s call flow • Resolve customer concerns and complex late-payment issues professionally and empathetically • Explain overdue-payment implications and offer assistance for financial resolution • Accurately record customer interactions, payment plans, and relevant information in Enova’s database

🎯 Requirements

• Minimum 1 year of experience in a high-volume debt collections environment • Experience managing outbound calls and meeting daily call-volume targets • Conflict resolution and communication skills • Active listening and de-escalation techniques • Strong negotiation abilities and customer empathy • Self-management for remote work, including time management and schedule adherence • Focus, attention to detail, and ability to multitask • Quick, logical, and creative problem-solving under pressure • Knowledge of TCPA and other relevant collection laws and regulations • Eligibility to work in the United States • No visa sponsorship or sponsorship takeover available

🏖️ Benefits

• Additional compensation may include bonus • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day • Full-time employee benefits