Medicare Collections Representative

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Follow up with insurance companies to resolve unpaid claims • Research overdue account balances and contact insurance carriers or customers regarding delinquent payments • Review unpaid and underpaid claims; resubmit or appeal claims as necessary • Verify payment information adjustments with the supervisor • Coordinate collection activities by preparing information for external collection agencies or attorneys • Respond to customer inquiries regarding account status • Thoroughly research and document customer accounts • Resolve discrepancies and prepare adjustments and refunds • Accurately enter collection activity information into the billing system • Bring recurring issues to the department supervisor’s attention • Initiate payments and resubmit bills as necessary • Pursue patient payment obligations when insurance defaults, as permitted by law or contractual relationships • Report punctually and maintain reliable, consistent attendance • Perform other duties as required

🎯 Requirements

• Must be in EST or CST time zones • High school diploma is required • One year of related experience is required • Basic skills in Word and Excel • English reading, writing, and verbal proficiency • Basic mathematical proficiency • Ability to understand, interpret, and develop spreadsheet data • Ability to perform essential physical functions, including frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and adjusting focus • Occasional ability to lift, carry, walk, climb, kneel, bend/stoop, twist, pull/push, and reach above the shoulder • Occasional travel as required

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs • Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position