AI Operations Analyst

Job not on LinkedIn

🔥 1 hour ago

🏛️ District of Columbia, Virginia, +1 more states – Remote

🏛️ District of Columbia – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Monitor AI Service Desk capabilities and report issues or improvement opportunities to senior team members • Maintain operational processes for AI solutions according to established procedures and guidelines • Create and enhance dashboards and reporting tools while ensuring data accuracy and relevance • Collaborate with technical teams on new Service Desk capabilities and AI advancements • Work with functional teams to understand support areas served by AI solutions • Suggest incremental process improvements and enhancements • Troubleshoot and resolve operational issues related to AI deployments • Document processes, findings, and recommendations for team knowledge sharing • Learn about new AI technologies and AFS deployments • Adapt to changes in technology and operational requirements • Maintain awareness of AI trends and AFS-specific AI solutions • Escalate complex issues to senior analysts or leadership

🎯 Requirements

• Strong critical thinking and process optimization • Experience creating, managing, monitoring, and enhancing reporting and dashboards, including in ServiceNow, Claude Code, or other tools • Intermediate or advanced Microsoft Excel skills • Experience with data analysis • Ability to collaborate with a team lead • Ability to complete work in small, focused, incremental steps • Continuous improvement mindset • Ability to work independently • Problem-solving mindset and adaptability • U.S. work authorization without now or future visa sponsorship • Bonus: Exposure to Lean or Six Sigma process improvement methodology • Bonus: Experience with IT service management platforms such as ServiceNow • Bonus: Understanding of Virtual Agent, Voice AI, workflow automation tools, and performance monitoring solutions • Bonus: Basic knowledge of knowledge repositories such as Knowledge Articles in ServiceNow • Bonus: Microsoft SharePoint administration

🏖️ Benefits

• Collaborative and caring community • Hands-on experience • Certifications • Industry training • Wide variety of benefits (details provided via employer benefits link)