AI Tool Support Engineer

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $64k - $124.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Enable model services and configure IAM policies • Support vendor platforms • Provide T1/T2 AFS IT Helpdesk support and respond to inquiries • Provide white-glove application services, including SCRM requests, architecture/design help, and application change management • Work with the Lead Engineer • Support an AI-powered coding assistant that leverages LLMs to help developers write code efficiently and accurately

🎯 Requirements

• Intermediate customer support and service skills • Experience with helpdesk ticketing systems: ServiceNow, Jira Service Management, or Zendesk • Knowledge of T1/T2 support methodologies and escalation procedures • Knowledge of customer service best practices and SLA management • Issue tracking, documentation, and resolution skills • Technical writing and documentation skills • Experience with content management systems: SharePoint, Confluence, or WordPress • Knowledge of email marketing and newsletter platforms • Stakeholder communication and relationship management skills • Understanding of AI code generation tools and workflows • Familiarity with developer tools and IDE environments • Knowledge of common coding assistant use cases and limitations • Basic troubleshooting of AI-generated code • Strong AWS expertise • Security knowledge • Excellent customer support skills • Must have US work authorization that does not now or in the future require visa sponsorship

🏖️ Benefits

• Collaborative and caring community • Hands-on experience • Certifications • Industry training • Wide variety of benefits (details provided via employer benefits link) • Reasonable accommodations for disabilities or religious observances during recruiting and employment