AI Tool Support Engineer

🕒 September 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $64k - $124.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Support an AI-powered coding assistant that uses Large Language Models to help developers write code efficiently and accurately • Work with the Lead Engineer to enable model services • Configure IAM policies • Support vendor platforms • Provide T1/T2 helpdesk support and handle inquiries through the IT Helpdesk • Provide white-glove application services, including SCRM requests, architecture/design assistance, and application change management

🎯 Requirements

• Intermediate customer support and service knowledge • Experience with helpdesk ticketing systems such as ServiceNow, Jira Service Management, or Zendesk • Knowledge of T1/T2 support methodologies and escalation procedures • Knowledge of customer service best practices and SLA management • Issue tracking, documentation, and resolution skills • Technical writing and documentation skills • Experience with content management systems such as SharePoint, Confluence, or WordPress • Knowledge of email marketing and newsletter platforms • Stakeholder communication and relationship management skills • Understanding of AI code generation tools and workflows • Familiarity with developer tools and IDE environments • Knowledge of common coding assistant use cases and limitations • Basic troubleshooting of AI-generated code • Strong AWS expertise • Security knowledge • Excellent customer support skills • US work authorization without current or future visa sponsorship requirement

🏖️ Benefits

• Hands-on experience • Certifications • Industry training • Collaborative and caring community • Equal employment opportunities • Reasonable accommodation for disabilities or religious observances