Clinical Support Coordinator – Full Time, 2nd Shift

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Answer incoming calls to the consult center and accurately record patient information • Communicate with clinical specialists to coordinate timely and satisfactory results • Coordinate paperwork and ensure images are uploaded from client hospitals to VidiStar • Set up video conferencing exam units and test connections • Handle inbound and outbound calls from employees, clients, and clinical specialists courteously and respectfully • Provide Tier 1 technical support to hospitals and company physicians • Facilitate and confirm timely handoff to Tier 2 IT support • Report SLA failures, company-goal failures, or conflicts to the supervisor immediately • Work on tasks without established procedures and perform other duties as needed • Support consult preparation and dispatch in a 24/7 virtual hospital environment

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) • Ability to work effectively across departments • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Excellent phone/customer service skills and high attention to detail • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting, high growth and fast paced organization • Must work 2:45 - 11PM EST, Thursday-Monday, including weekends and holidays as required • Ability to remain in a stationary position 50% of the time

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits — health, dental, vision, life, and 401(k) • Paid Time Off • Sick Leave • Paid Training Schedule: 2-4 weeks, Monday–Friday, 8am-5pm • Up to 2 interviews via Zoom • Culture of ownership, transparency, and results • Directly impact patient access nationwide

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