Advisor Integration Manager

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $49.2k - $80.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Guide new advisors through their first three to six months at GTC • Support technical onboarding and ensure smooth integration into GTC • Train advisors on GTC systems, resources, and offerings • Direct advisors to appropriate subject-matter experts or additional training modules • Partner with the Growth Team to understand each new advisor’s business and goals before onboarding • Complete technical onboarding actions as part of the Onboarding Team • Provide onboarding-team coverage during capacity constraints • Provide basic training on GTC tools such as Advisor OS and GTC ONE • Conduct an initial “Get Started” call covering GTC resources, systems, accounting, hotel programs, partner programs, CCRA, and marketing resources • Deliver structured, needs-based training after onboarding • Educate advisors on support desks and effective communication with each team • Check in with new advisors at least weekly during their first six months to provide training and troubleshoot issues • Meet regularly with ASMs to ensure required support actions are completed • Create custom training or support for new advisors as needed • Coordinate meetings with internal departments for deeper learning or issue resolution • Stay informed about internal updates and communicate changes affecting advisors • Create processes, tools, and collateral to improve efficiency and the day-to-day experience of advisors, ASMs, and internal teams • Hand over responsibility to the ASM after six months or sooner at the discretion of the Integration Manager, ASM, and Director of Sales Operations

🎯 Requirements

• 5+ years’ experience in training within the travel industry • Proven ability to train and support clients and colleagues • Strong understanding of GTC’s platforms, tools, partner network, and program offerings • Background in travel, advisor relations, account management or a comparable client-facing role • Experience collaborating with Independent Advisors is preferred • Working knowledge of Sabre is beneficial; proficiency is a strong advantage • Experience with Salesforce is preferred • Strong analytical and problem-solving skills • Ability to work independently • Exceptional communication and relationship-building abilities • Highly organized, detail-oriented, and self-motivated • Proficiency in MS Office, including MS Forms • Project management software experience, such as Teams and Smartsheet • CRM system management experience • Strong organizational skills and ability to multitask under pressure • Strong teamwork and interpersonal skills • Ability to keep sensitive information confidential • Focused listening skills and ability to gain greater understanding • Ability to learn and apply knowledge quickly • Ability to travel periodically

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance

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