Advisor Success Director

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79.7k - $130.8k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Directly manage, coach, and develop Advisor Success Managers aligned to a specific vertical • Set ASM performance expectations for advisor engagement, retention, documentation, and data-driven account management • Conduct regular 1:1s, performance reviews, and development planning • Ensure consistent application of Advisor Success best practices, workflows, and service standards • Oversee advisor portfolios across ASMs, including retention, engagement, and advisor health indicators • Identify at-risk advisors and escalation patterns and develop intervention and mitigation strategies • Review advisor performance trends, splits, engagement data, and system adoption to inform action plans • Support complex advisor conversations, escalations, transitions, onboarding, and offboarding • Translate VP-defined vertical priorities into actionable plans and ASM expectations • Support rollout and adoption of advisor-facing programs, initiatives, and strategic priorities • Assess program effectiveness and advisor impact with VP leadership • Provide field feedback to inform strategy refinement and continuous improvement • Ensure consistent execution of Advisor Success processes, documentation, Salesforce hygiene, reporting, and workflows • Partner with Operations, Finance, Technology, Support, Recruiting, Marketing, and Learning & Development teams • Support advisor communications and aligned messaging • Contribute to leadership discussions, planning sessions, and performance reviews as an operational partner to the VP • Oversee external corporate client support delivered by ASMs supporting Business Travel advisors • Partner on complex client escalations, strategic account reviews, and advisor-led business planning for corporate accounts • Ensure service quality, issue resolution, and advisor-client engagement standards across business travel portfolios • Address workflow, technology, and service model challenges impacting corporate clients

🎯 Requirements

• 8–10+ years of experience in the travel industry, account management, advisor support, or operational leadership • 3–5+ years of people leadership experience, preferably managing account managers or advisor-facing roles • Deep understanding of Independent Contractor advisor models and portfolio management • Strong analytical and operational mindset with ability to interpret data and translate insights into action • Proven ability to coach, develop, and hold teams accountable to performance standards • Excellent communication, problem-solving, and cross-functional collaboration skills • Comfortable leading through change and supporting organizational evolution • Proficiency in Microsoft Office tools • Proficiency in CRM systems; Salesforce preferred • Proficiency in reporting platforms; Power BI a plus • Willingness to travel as needed to support advisors, teams, and company initiatives

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance