Director, Global Account Management

Job not on LinkedIn

🔥 35 minutes ago

🇺🇸 United States – Remote

💵 $88.6k - $145.3k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Lead, coach, and mentor the Global Account Management team • Drive performance, capability-building, and career progression pathways • Partner with the VP, Enterprise & Key Accounts to design and execute revenue-growth, program-optimization, and client-satisfaction strategies • Develop and maintain strategic client relationships • Serve as escalation point for senior stakeholders • Ensure structured client engagement through reviews, check-ins, and growth planning • Ensure KAMs/EADs execute structured account plans focused on revenue growth, retention, and program optimization • Embed consistent use of account management frameworks, tools, and performance metrics • Collaborate with Operations, Finance, Sourcing, Marketing, and Commercial Operations • Identify account growth opportunities and support proposals, cross-selling, and client-agreement negotiations • Track and report team and client performance through scorecards, SLAs, and business reviews • Escalate risks and drive improvement plans • Leverage technology, data, and new solutions to improve efficiency and client outcomes

🎯 Requirements

• 8+ years in corporate travel, account management, or B2B client leadership • At least 3 years in a management role • Proven success leading, coaching, and developing high-performing account management teams • Strong client relationship skills with experience influencing senior stakeholders and driving growth within complex accounts • Ability to translate vision into actionable plans and measurable outcomes • Deep understanding of the travel industry, marketplace trends, and client needs across Enterprise and Key account segments • Proficiency with account management tools, CRM systems, and performance dashboards • Ability to analyze data and guide team decisions • Excellent communication, negotiation, and presentation skills

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance