Technical Review Specialist

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🏠 Real Estate

Construction • Logistics • Real Estate

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Complete detailed reviews of claims against industry standards to identify potential deviations • Discuss and coordinate activities with adjusters and contractors regarding work completed outside industry standards • Obtain detailed claim documentation, including moisture readings, sketches, photos, and other records • Review deviations with contractors to determine compliant and non-compliant work • Create estimates and sketches in Xactimate to facilitate claims settlement • Conduct final discussions with contractors to reach agreed claim settlement amounts • Provide written review summaries based on IICRC standards for submission to carriers • Receive, enter, and manage insured-hired claims, including documentation follow-up until conversion to Technical Review • Work with supervisors and senior team members to ensure proper claim handling • Enter claim details and results into company systems for tracking and reporting • Adhere to company and department policies

🎯 Requirements

• High school diploma/GED required • Associate or bachelor degree preferable, or equivalent combination of education, training, and work experience • Thorough knowledge of company products, services, and business operations • Previous 24/7/365 call center experience • Ability to work overtime or flexible schedules during high-volume periods and catastrophe events • Ability to work independently while seeking support as needed • Problem-solving and critical-thinking ability • Detail-oriented • Ability to handle conflict professionally and courteously • Strong customer service skills • Excellent verbal, electronic, and written communication skills • Ability to work collaboratively with peers and departments • Reliability in meeting work commitments • Flexibility and adaptability • Ability to use technology devices, software, and applications • Previous experience with Microsoft Office Suites and basic computer skills • Reliable high-speed home broadband internet with minimum 25 Mbps download and 10 Mbps upload speeds • Ability to connect to home internet via ethernet cord when working remotely

🏖️ Benefits

• Eligible for performance incentives • Rigorous certification courses • Variety of training modules • Professional development toward expertise in water mitigation and property restoration • Fully remote work arrangement