Customer Service Representative

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ace Hardware Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Ace Hardware Corporation is a leading retailer of hardware and home improvement products, providing a wide variety of items including tools, lawn and garden supplies, paint, and home decor. The company operates through a network of local stores that offer personalized service and expert advice to customers. Ace Hardware is known for its commitment to community involvement and customer satisfaction, making it a go-to destination for home improvement needs.

📋 Description

• Provide unmatched customer service • Ensure the service department provides exceptional customer service through inventive problem solving and clear communication • Learn all services and product offerings to effectively communicate with customers • Respond to customer inquiries by email or telephone • Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns • Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements • Maintain professionalism with clients and establish positive rapport with every caller • Update customer information in the customer service database during and after each call • Work with the management team to stay updated on product knowledge and company policy changes • Problem-solve and turn frustrated clients into repeat customers • Complete special projects and perform other assigned duties

🎯 Requirements

• High school diploma or equivalent • 2+ years of customer service and/or field service logistics experience, preferably in a related industry • Experience with Service Titan preferred • Excellent Microsoft Word, Excel and database management skills • Clear, confident, & effective communicator over the phone and in person • Ability to anticipate problems and find solutions • Strong organization skills with attention to detail • Good time-management and ability to balance priorities • Self-starter able to work successfully without supervision • Competitive, ambitious and results orientated, energized by achieving and exceeding goals • Able to pass a drug screening and background check • Experience working remote • Prolonged periods sitting at a desk and working on a computer • Ability to talk and hear, both in person and by telephone • Ability to use hands repetitively to operate standard office equipment • Must be able to lift up to 15 pounds at times • Close vision and distance vision

🏖️ Benefits

• Incentive/Commission/Bonus opportunities (Based on role / grade level) • 401(k) retirement savings plan with matching company contributions, eligible on your first day • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents • Warehouse Merchandise Discount • Paid time off & paid holidays (depending on role and month of hire) • Career Growth & opportunities within several channels • Tools, hands-on training, formal education, and coaching • Robust Employee Assistance Program, including professional assistance for personal, legal, financial, work, childcare and elder care support