Collections Representative

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Achieve Test Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

📚 Education

🏥 Healthcare

Education • Healthcare

Achieve Test Prep is a remote learning platform focused on preparing nurses and healthcare workers to advance their educational and career goals. Offering a variety of online credit-by-exam and tutoring programs, the company specializes in customized RN and BSN Bridge Plans, helping over 22,000 nurses since its establishment in 2008. Its services include live online prep sessions, digital course materials, and one-on-one guidance to facilitate a shorter path to nursing degrees and licensing exams. Additionally, Achieve Test Prep provides test prep services for various other degree programs, ensuring a supportive educational experience for adult learners.

📋 Description

• Utilize an outbound dialer to make collection calls and handle inbound collection inquiries • Thoroughly review customer accounts and ask relevant questions to assess their ability to pay • Follow up on missed payment arrangements to secure payments • Negotiate payment amounts and terms with customers to ensure successful collections • Manage and work on assigned collection cases efficiently and effectively • Make outbound calls using an automated dialer and handle inbound collection calls • Assess customers' ability to pay and negotiate payment plans to recover outstanding balances

🎯 Requirements

• Proven experience in collections or a similar role • Strong persuasive abilities and excellent negotiation skills • Ability to analyze customer accounts and determine payment capabilities • Excellent communication skills, both verbal and written • Ability to work independently and as part of a team • Proficiency in using collection software and outbound dialers • Goal-oriented with a strong desire to meet and exceed targets • Ability to work a flexible schedule from 9 am to 5 pm EST

🏖️ Benefits

• Competitive hourly pay • Commission based on the amount collected • Comprehensive training and ongoing professional development • Supportive and collaborative team environment • Opportunities for career advancement