Manager, ERP Application Support – Distribution

🔥 19 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔗 Supply Chain

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Acumatica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 $25M Series C on 2018-06

SaaS • Enterprise • Finance

Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.

📋 Description

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. • Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. • Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases. • Serve as an escalation point for challenging technical issues and ambiguous situations. • Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams. • Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

🎯 Requirements

• Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field. • 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries. • 3+ years of people management experience leading technical support, customer success, consulting, or related teams. • Strong analytical, troubleshooting, and problem-solving skills. • Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment. • Excellent verbal and written communication skills. • Proven leadership, coaching, mentoring, and conflict-resolution capabilities. • Ability to work effectively both independently and collaboratively across departments.

🏖️ Benefits

• healthcare benefits (medical, dental and vision insurance for you and your dependents) • employer paid Short-term/Long-term Disability and Basic life insurance • 401(k) plan and company match • PTO