Client Services Agent

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during the enrollment process • Process paperwork and manage electronic communications • Perform accurate data entry across multiple databases • Establish, foster, and grow relationships with clients and program contacts • Understand and explain program rules, regulations, and implementation needs • Act as a communication liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies to grow existing programs through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volume • Provide customer service by phone and electronic communication • Work occasional weekends, weeknights, and holidays as needed • Support the company’s compliant cybersecurity posture • Perform other related duties as assigned

🎯 Requirements

• Must be in the St. Louis, MO area • At least one year of experience with data entry • Prior experience in customer service and/or client relations • Experience working with multiple applications simultaneously • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs • Ability to work independently with limited supervision • Effective oral and written communication skills • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Ability to prioritize competing requests and meet multiple deadlines • Patience, perseverance, and follow-through mentality • Attention to detail and critical thinking skills • Ability to handle complex clients and stressful conditions • High school diploma or equivalent with some college preferred (or equivalent work experience) • Ability to maintain confidentiality • Secure remote workspace with high-speed internet when applicable • Valid driver's license and automobile insurance if required by program • Willingness to obtain certain state-required certifications

🏖️ Benefits

• Fully remote work arrangement within the St. Louis, MO area • Flexible schedule, including occasional weekends, weeknights, and holidays • Opportunity to support individuals with disabilities and their families • Potential professional development through state-required certifications • Travel via ground transportation and/or flight when required by program