Enrollment Specialist

🕒 August 14

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Process incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy • Handle heavy internal and external inbound and outbound calls regarding new and existing client files • Place outbound follow-up calls to clients to update existing files or complete new enrollment files • Interact daily with program stakeholders via phone and/or electronically • Register potential and existing customers using several databases with high accuracy • Receive, research, sort, file, and retrieve confidential and time-sensitive forms, correspondence, and documents • Follow up with state individuals and families for possible resolutions • Manage, distribute, and track program-specific materials • Maintain a complex filing system • Analyze and resolve customer inquiries • Conduct thorough and accurate research • Comply with contract, state, and Medicaid specifications • Identify and share opportunities for process improvements and improved working conditions • Support the company's compliant cybersecurity posture by following policies, procedures, standards, and guidelines • Perform other related activities as assigned

🎯 Requirements

• At least two years of experience in customer service • Must be able to effectively handle heavy inbound and outbound call volume • Ability to communicate both orally and in writing in a professional manner • Accuracy and the ability to handle responsibility with limited supervision • High standard of integrity • Ability to work well with numbers • Ability to read and work accurately with formulas • Proficient with 10 key by touch • Excellent organizational skills, attention to detail, time management, task-oriented, good interpersonal skills, patience, perseverance, and follow-through skills • Ability to handle conflict and difficult customers • Ability to prioritize and handle multiple demands successfully • Willingness to occasionally work other than typical work hours to meet high-volume demands