Senior Knowledge Manager

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Own Acumen's knowledge management strategy from definition through governance design, adoption, and ongoing measurement • Develop and own the enterprise knowledge management strategy and roadmap, including responsible AI opportunities • Assess current enterprise knowledge, ownership, structure, findability, and currency • Design and implement the knowledge governance model, including ownership, review cycles, retirement standards, decision rights, and controls • Establish operating cadences for governance reviews • Define documentation ownership across Product, operational teams, and Training • Partner with Product and Technology teams to make documentation part of release readiness • Coach content owners to author and maintain knowledge to enterprise standards • Lead adoption of knowledge ownership practices through influence and coaching • Establish standards for authoring, content quality, metadata, taxonomy, and information architecture • Scale knowledge standards and processes across programs and states while accounting for variation • Audit priority knowledge content and hold owners accountable for updates, consolidation, or retirement • Partner with Product, Operations, Customer Support, Process Improvement, Compliance, Training, and Technology teams to prioritize knowledge needs • Facilitate working sessions focused on decisions, ownership, and accountability • Resolve ownership gaps and competing priorities • Evaluate knowledge management technologies and AI capabilities, recommend adoption strategies, communicate priorities weekly, and escalate risks and dependencies • Define and report knowledge health and business-value metrics • Analyze support, training, operational, and knowledge-use data to identify gaps and opportunities • Provide decision-ready reporting to leadership on knowledge risks, priorities, and investment needs

🎯 Requirements

• Bachelor's degree in business, communications, information science, or a related field, or equivalent professional experience • 7–10 years of progressive experience in knowledge management, content strategy, technical documentation, or enablement, including at least 3 years owning a knowledge management program • Experience building a knowledge management program or governance model from the ground up • Experience establishing content ownership, standards, and review cycles across multiple departments • Strong information architecture, taxonomy, and content standards capability • Proven ability to influence senior leaders and create accountability without direct authority • Excellent executive, written, verbal, and facilitation communication skills • Ability to work independently, make progress in ambiguity, and build structure in a newly established function • APQC Knowledge Manager Certification, Knowledge-Centered Success (KCS) Practices certification, or a comparable credential preferred • Graduate degree in information or knowledge management a plus • Experience partnering with organizational leaders to establish internal and external knowledge frameworks • Experience leading change management, adoption, or enablement initiatives • Proficiency with knowledge base platforms such as SharePoint, Confluence, or Zendesk Guide • Experience in healthcare, human services, Medicaid, payroll, or another regulated environment