Senior Learning Experience Designer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Lead learning programs from needs assessment and strategy through design, implementation, measurement, and continuous improvement • Design learner-centered onboarding, technical, service, and leadership programs grounded in adult learning principles and real-world job performance • Create courses, facilitator guides, microlearning, videos, simulations, assessments, certification tools, and job aids using Articulate 360 and other modern technologies • Establish measures of skill acquisition, behavior change, role readiness, and operational impact, including CSAT and first-contact resolution • Manage curriculum governance, content review cycles, version control, design standards, and reusable learning assets • Support Owner Care, Owner Success, Club Vacatia, retention, escalations, service excellence, leadership development, systems, and other critical capabilities • Partner with Owner Experience leaders, subject matter experts, and the Training & Learning team

🎯 Requirements

• Bachelor’s degree in Instructional Design, Learning and Development, Human Resources, Education, or a related discipline—or equivalent professional experience • At least 10 years of progressive experience in instructional design and learning development • Demonstrated ability to lead complex initiatives from concept through evaluation • Advanced knowledge of adult learning theory, learning experience design, needs analysis, performance consulting, and curriculum lifecycle management • High proficiency with Articulate 360, including Rise and Storyline • Experience creating instructor-led, virtual, digital, and blended learning solutions • Strong project management, facilitation, consulting, writing, visual communication, stakeholder management, and mentoring capabilities • Experience using AI tools in instructional design preferred • Experience within hospitality, travel, customer service, or contact-center environments preferred • Portfolio demonstrating high-quality instructional design work strongly preferred • Periodic travel may be required

🏖️ Benefits

• Meaningful learning initiatives with direct impact on employee performance and the owner experience • Instructor-led, digital, blended, and experiential learning solutions • Collaboration with leaders and subject matter experts across Owner Experiences, Operations, Product, and HR • Opportunities to explore AI-enabled learning tools, simulations, video, and personalized learning • Mentoring and strengthening the capabilities of the broader Training & Learning team • Equal Opportunity Employer supporting a diverse workforce