Expert Service Partner Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 29 days.
• No salary listed.

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Acxiom

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Acxiom is a leading data service provider that specializes in leveraging data management, identity resolution, analytics, and martech services to help businesses enhance their marketing efforts. With a commitment to the ethical use of data, Acxiom offers solutions across various industries such as automotive, healthcare, telecommunications, financial services, and retail. Their expertise aids in optimizing marketing strategies to acquire, retain, and grow customer relationships. Acxiom partners with renowned platforms such as Adobe, Salesforce, and Snowflake to drive data-driven marketing and enable digital transformation for their clients.

📋 Description

• Act as the primary point of contact for clients, managing tactical needs and long-term planning • Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings • Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives • Identify and qualify upsell, cross-sell, and expansion opportunities • Facilitate internal solutioning and partner on upsell proposals • Support new logo pursuits and successful handoffs to operations • Ensure continuous value delivery and long-term satisfaction through proactive engagement • Sponsor and oversee upsell projects across internal teams • Collaborate with delivery managers on billing, resource management, and compliance • Monitor account health and usage metrics to anticipate risks and drive retention • Communicate across stakeholders and influence internal priorities • Serve as escalation point for issues, feedback, and troubleshooting

🎯 Requirements

• 6-8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings • Manage multiple projects concurrently using excellent communication skills • Proficient in Microsoft Office Suite of tools • Focuses on clients’ needs by establishing credibility and building relationships • Takes actions and/or switches to alternate strategies in order to achieve goals • Solid analytical, problem solving, and decision-making skills • Strong written and verbal communication skills

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