Intake Specialist

🔥 8 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance before service delivery • Communicate with patients about financial responsibility, collect applicable payments, and document interactions • Contact patients when documentation does not meet payer requirements, providing updates and alternative options • Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation • Apply payer-requirements knowledge to ensure compliant service delivery • Maintain accurate and timely patient information and communication records in electronic systems • Enter referrals within established timeframes while meeting productivity and quality standards • Coordinate with leadership to select and schedule appropriate inventory and services • Collaborate with sales, insurance verification, and internal support teams on referrals and intake • Navigate multiple EMR and online systems to obtain and manage documentation • Select shipping and delivery methods according to company procedures • Answer incoming calls and assist patients and referral sources professionally • Participate in the non-business-hours on-call rotation • Follow company policies and procedures to support team operations and quality standards • Perform other related duties as assigned

🎯 Requirements

• One (1) year of relatable work experience required • High School Diploma, Associate’s degree in a relatable field, Healthcare Administration, Business Administration, or equivalent work experience required • Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required • Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required • Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities with attention to detail • Ability to multi-task in a fast-paced environment • Proficient computer skills; Microsoft Office and healthcare systems are a plus • Comfort learning new technologies and navigating multiple systems • Ability to work independently while following established procedures and directives • Company-conducted background check required for all roles • Clinical roles require valid licensure/certification, where applicable

🏖️ Benefits

• Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Support, Development, and Advancement Opportunities • Comprehensive medical, dental and vision coverage (eligible first of the month following hire) • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan