Intake Supervisor

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Monitor and measure a team of intake representatives • Ensure accurate and timely data entry and appropriate selection of inventory and services in key databases • Communicate with referral sources and appropriately use technology to document patient information and communication • Train staff and hold them accountable for standards and goals • Resolve questions generated from phone calls • Identify root causes and improve processes • Maintain working knowledge of current HME products and services • Help set and maintain department standards • Conduct one-on-one and general staff meetings • Assist with training and remediation • Evaluate performance using key metrics • Ensure compliance with company and departmental procedures • Achieve quality audit goals through monitoring, coaching and feedback • Develop employee and team goals aligned with organizational goals • Manage department budget and expenses • Prepare reports for departments and leadership • Support Patient Experience score achievement • Maintain patient confidentiality and comply with HIPAA • Select and hire qualified staff, onboard employees, provide training and feedback • Communicate expectations, plan and monitor results, coach, counsel and discipline employees • Develop, coordinate and enforce systems, policies, procedures and productivity standards • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent • Associate degree from an accredited college preferred • Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required • Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance • Ability to appropriately interact with patients, referral sources and staff • Decision making, analytical and problem-solving skills with attention to detail • Strong verbal and written communication • Excellent customer service and telephone service skills • Proficient computer skills and knowledge of Microsoft Office • Ability to prioritize and manage multiple tasks • Ability to learn new technologies and technical aptitude to understand data flow through systems and system interaction • Effective relationship development • Conflict resolution skills • Team leadership skills • Company-conducted background check required for all roles • Company-conducted Motor Vehicle Record Check required for driving roles • Clinical roles require valid licensure/certification, where applicable

🏖️ Benefits

• Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Support, Development, and Advancement Opportunities • Comprehensive medical, dental and vision coverage • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan