Field Service Supervisor – LCMS

🔥 0 minutes ago

🦀 Maryland, Pennsylvania, +1 more states – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $83.3k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Lead, mentor, and develop a team of field service engineers • Coordinate daily service operations and ensure timely issue resolution • Oversee complex troubleshooting and repair of advanced systems • Monitor and manage service KPIs, performance metrics, and quality standards • Build and maintain strong customer relationships • Ensure compliance with safety protocols, regulatory requirements, and quality systems • Partner with cross-functional teams to support operational goals • Drive continuous improvement initiatives to enhance service delivery • Support workforce planning, scheduling, and territory management • Support customers primarily in the Maryland/DC area • Travel 50% within the assigned territory • Serve as a technical resource and coordinate repairs with factory engineering, customer service, and other personnel

🎯 Requirements

• BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience • Prior experience in leading, managing, and developing a team of highly skilled engineers preferred • Proven ability to facilitate, develop, and strengthen customer relationships and drive high levels of customer satisfaction • Experience managing schedules, tracking service activities, assisting parts inventory management, and driving revenue objectives • Experience diagnosing and resolving complex customer issues using instrument performance reports, field representative documentation, and diagnostic data • Ability to coordinate problem resolution with factory engineering, customer service, and other personnel • Experience identifying and communicating recurring technical issues and trends affecting design, production, service, and maintenance processes • Experience ensuring timely and accurate completion of team administrative and compliance requirements, including training, service reports, expense reporting, and vehicle documentation • Strong communication skills • Ability to work outside regular business hours and/or on-call work • Ability to travel overnight within regional territory monthly • Strong organizational skills and attention to detail • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Valid driver's license • Must meet applicable government customer and site-specific identification, screening, and security access requirements

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offering eligible colleagues the opportunity to purchase company stock at a discount • Variable annual bonus based on company, team, and/or individual performance results may be available • Global team resources supporting individual career goals