Lead Intake Specialist

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Supervise and guide Intake Specialist team members in daily operations and complex case resolution • Lead team meetings and facilitate staff training sessions • Monitor team performance metrics and productivity standards, providing feedback and coaching • Serve as the primary escalation point for difficult customer issues and complex regulatory compliance questions • Develop and implement process improvements and workflow optimization strategies • Coordinate with management on staffing, scheduling, and resource allocation • Conduct new employee onboarding and ongoing training programs • Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions • Prepare reports and analysis on team performance, trends, and operational metrics for management review • Maintain patient confidentiality and operate within HIPAA guidelines • Complete compliance training and other required education programs • Maintain compliance with AdaptHealth's Compliance Program • Perform other related duties as assigned

🎯 Requirements

• High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required • One (1) year of relatable work experience required • Four (4) years of exact work experience required • Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required • Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required • Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities with attention to detail • Ability to multi-task in a fast paced environment • Proficient computer skills; Microsoft Office and healthcare systems are a plus • Comfort learning new technologies and navigating multiple systems • Ability to work independently while following established procedures and directives • Company-conducted background check required for all roles • Clinical roles require valid licensure/certification, where applicable

🏖️ Benefits

• Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Support, Development, and Advancement Opportunities • Comprehensive medical, dental and vision coverage (eligible first of the month following hire) • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan