Supervisor, Adherence

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Assist the Manager, Adherence Success, in monitoring and measuring departmental operational flow • Assign responsibilities to staff handling intake, medical-record processing and review, and inbound calls • Ensure medical necessity review and inbound-call performance meet target metrics • Oversee two to eight direct reports and manage day-to-day team activities • Train, coach, evaluate, and hold staff accountable for standards, goals, and performance expectations • Identify root causes and improve processes and systems • Monitor quality audits and provide continuous feedback • Develop employee and team goals aligned with organizational goals • Manage department budget and expenses • Prepare reports for departments and leadership • Develop and maintain team Standard Operating Procedures • Coordinate with other managers on payer billing compliance • Identify regional issue trends and communicate education needs • Perform monthly employee compliance audits • Report team status and task completion to product-line leaders • Provide timely coaching, evaluations, and performance goals • Respond to patient needs and maintain patient confidentiality under HIPAA • Complete compliance training and maintain compliance with AdaptHealth’s Compliance Program • Select and hire qualified staff, onboard employees, and provide comprehensive training • Establish annual departmental goals based on organizational strategy • Support organizational performance and retention goals

🎯 Requirements

• High School diploma required • Associate degree from an accredited college preferred • Two (2) years relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training required • Experience managing the listed tasks in a Medicare certified HME or health care environment that routinely bills insurance • Leadership skills • Ability to co-manage in a multi-site environment • Independent thinker and decision maker • Strong analytical and problem-solving skills with attention to detail • Excellent verbal and written communication • Excellent customer service skills • Proficient computer skills and knowledge of Microsoft Office, specifically Excel • Ability to prioritize and manage multiple projects • Technical aptitude to understand data flow through systems and system interaction • Ability to bend, stoop, stretch, stand, and sit for extended periods • Ability to perform repetitive wrist, hand, and finger motions due to extensive computer use • Ability to lift 30 pounds as needed • Ability to communicate effectively with internal and external customers while demonstrating empathy, compassion, courtesy, and respect for privacy

🏖️ Benefits

• Fully remote work arrangement • Training and ongoing professional development • Employee coaching and performance feedback