Supervisor, Patient Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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• Jobs at this company usually fill in 21 days.
• No salary listed.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Monitor and measure the Patient Services team answering incoming calls from patients and customers • Oversee day-to-day responsibilities of the Patient Services team • Resolve questions generated from phone calls • Assign tasks and ensure smooth departmental operations • Process and review medical records to ensure medical necessity • Ensure staff are trained, accountable, and achieving standards and goals • Identify root causes of issues and improve processes • Maintain knowledge of current HME products and services • Set and maintain department standards with the Manager • Assist with one-on-one and general staff meetings • Assist with training and remediation • Evaluate performance using metrics such as accuracy and call-waiting time • Ensure compliance with company and departmental procedures • Facilitate cross-departmental initiatives and cooperation • Ensure calls are answered and resolved within required metrics • Achieve quality audit goals through monitoring, coaching, and feedback • Develop employee and team goals based on organizational goals • Prepare reports for departments and leadership • Maintain and develop Standard Operating Procedures • Support Patient Experience score objectives • Assume on-call responsibilities during non-business hours as requested • Maintain patient confidentiality and HIPAA compliance • Complete assigned compliance training and educational programs • Perform other related duties as assigned • Select and hire qualified staff • Conduct effective onboarding and comprehensive training • Communicate expectations, plan and monitor results, appraise performance, coach, counsel, and discipline employees • Establish annual departmental goals and objectives aligned with organizational strategy • Achieve performance and retention goals and complete performance evaluations on time

🎯 Requirements

• High School diploma required • Associate degree from an accredited college preferred • Two (2) years customer service management experience required • Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred • Exact job experience in a Medicare certified HME, Pharmacy, Diabetic or medical supplies environment that routinely bills insurance is considered relevant • Leadership skills • Strong ability to co-manage in a multi-site environment • Independent thinker and decision maker • Strong analytical and problem-solving skills with attention to detail • Excellent verbal and written communication • Excellent customer service skills • Proficient computer skills and knowledge of Microsoft Office, specifically Excel • Ability to prioritize and manage multiple projects • Ability to apply common-sense understanding to written, oral, or diagrammed instructions • Ability to learn new technologies and understand data flow and system interaction • Ability to bend, stoop, stretch, stand, and sit for extended periods • Ability to lift 5 to 10 pounds periodically as needed • Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use • Must be able to drive and travel as needed • Ability to work independently with little or no supervision • Ability to work outside normal business hours as needed • Ability to communicate empathetically, compassionately, courteously, and respectfully with customers while maintaining privacy • Mental alertness to perform essential job functions • Ability to maintain patient confidentiality and function within HIPAA guidelines • Must complete required compliance training and educational programs • Must maintain compliance with AdaptHealth’s Compliance Program

🏖️ Benefits

• Full-time employment • On-call responsibilities compensated/handled in accordance with company policy (no specific compensation stated)

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