Supervisor, Patient Services

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $40k - $44k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Monitor and measure the Patient Services representative team answering incoming calls from patients and customers • Oversee day-to-day responsibilities of the Patient Services team • Resolve questions generated from phone calls • Train staff and hold them accountable for standards and goals • Identify root causes and improve processes • Maintain working knowledge of current HME products and services • Set and maintain department standards • Assist with one-on-one and general staff meetings • Evaluate performance using key metrics such as accuracy and call-waiting time • Ensure compliance with company and departmental procedures • Facilitate cross-departmental initiatives and cooperation • Ensure phones are answered and resolved within metric requirements • Achieve quality audit goals through monitoring, coaching, and continuous feedback • Develop employee and team goals based on organizational goals • Prepare reports for departments and leadership • Maintain and develop Standard Operating Procedures • Support achievement of Patient Experience scores • Maintain patient confidentiality under HIPAA guidelines • Complete compliance training and educational programs • Perform other related duties as assigned during and outside normal business hours • Select and hire qualified staff, oversee onboarding, provide training, and give regular feedback • Communicate job expectations; plan, monitor, appraise, coach, counsel, and discipline employees • Establish annual departmental goals based on organizational strategy • Achieve organizational performance and retention goals, including timely performance evaluations

🎯 Requirements

• High School diploma required • Associate degree from an accredited college preferred • Two (2) years customer service management experience required • Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred • Exact job experience in a Medicare certified HME, Pharmacy, Diabetic or medical supplies environment that routinely bills insurance is considered relevant • Leadership skills • Strong ability to co-manage in a multi-site environment • Independent thinker and decision maker • Strong analytical and problem-solving skills with attention to detail • Excellent verbal and written communication • Excellent customer service skills • Proficient computer skills and knowledge of Microsoft Office, specifically Excel • Ability to prioritize and manage multiple projects • Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions • Ability to learn new technologies and understand data flow through systems and system interaction • Ability to bend, stoop, stretch, stand, and sit for extended periods • Ability to lift 5 to 10 pounds periodically as needed • Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use • Must be able to drive and travel as needed • Ability to work independently with little or no supervision • Ability to communicate with customers empathetically, compassionately, courteously, and respectfully while maintaining privacy • Mental alertness to perform essential functions • Ability to work after non-business hours as needed

🏖️ Benefits

• On-call responsibilities during non-business hours in accordance with company policy • Compliance training and other educational programs • Opportunity to participate in cross-departmental initiatives and cooperation