Senior Customer Success Manager

🔥 0 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $135.2k - $234.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📣 Marketing

Consulting • Marketing • Software

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Own the customer relationship end-to-end, including activation, adoption, engagement, expansion, and health scores • Guide customers through implementation and onboarding • Position Adobe's Creative Cloud portfolio, including core creative applications, Firefly, Frame.io, and Adobe Express, around customer goals and business outcomes • Maintain deep product expertise and serve as a trusted advisor • Deliver executive presentations and point-of-view documents • Partner with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing on launches and account growth • Identify deployment-risk accounts and implement remediation plans with the sales team • Capture customer feedback, identify trends, and surface actionable insights to product and marketing teams • Drive adoption and value realization across Adobe Creative Cloud for enterprise customers

🎯 Requirements

• 5+ years in customer success, sales, or solutions consulting • Experience ideally in creative or technology industries • Track record of hitting customer success metrics or sales quota • Experience navigating complex customer challenges to resolution • Creative mentality or curiosity and desire to improve products, processes, or experiences • Familiarity with creative software such as Creative Cloud, Canva, Figma, or similar is a plus • Bachelor's degree or equivalent experience • Strong presentation skills • Ability to build relationships, navigate organizations, and drive alignment across internal and external stakeholders • Available to travel up to 50% • Ability to work with AI according to Adobe's interview and hiring guidelines

🏖️ Benefits

• Short-term incentives through sales commission plans • Annual Incentive Plan (AIP) for non-sales roles • Potential long-term incentives through a new hire equity award • Comprehensive benefits programs • Accessibility accommodations for applicants with disabilities or special needs • Equal Employment Opportunity protections