Senior Customer Success Manager – Strategic

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76.5k - $81k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Tebra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Debt Financing on 2022-07

Healthcare • Consulting • Marketing

Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

📋 Description

• Serve as a strategic advisor for high-value, high-complexity customers • Define success metrics and architect strategic adoption plans • Ensure measurable customer growth throughout the lifecycle • Manage a high-value book of business and drive long-term retention and value realization • Develop value frameworks linking product adoption to measurable outcomes • Conduct proactive outreach using customer health analytics • Deliver advanced, customer-specific recommendations • Meet or exceed quarterly ARR retention and expansion quotas • Identify whitespace and future product opportunities • Own complex and high-risk renewals, including stakeholder alignment, objection handling, and narrative development • Independently de-escalate customer challenges and provide leadership with context and recommended paths forward • Participate in customer onboarding • Collaborate with Product, Marketing, Support, and Customer Success leadership • Mentor new Customer Success Managers • Demonstrate data-driven storytelling in customer and internal communications

🎯 Requirements

• 5+ years of experience managing high-value, complex customers in a fast-paced SaaS or technology environment • Deep product and industry understanding • Ability to translate customer needs into strategic recommendations and influence roadmap discussions • Advanced communication skills, including executive-level communication and data-driven storytelling • Proven ability to independently manage escalations, high-risk renewals, and complex customer situations • Consistent record of meeting or exceeding retention and expansion metrics, including elevated quotas • Demonstrated leadership through mentoring, cross-functional collaboration, and contribution to process/playbook improvements • Ability to synthesize data into actionable insights • Strong problem-solving skills and creative strategic thinking • Comfort navigating ambiguity

🏖️ Benefits

• Variable pay opportunity for eligible employees • Healthcare benefits • Dell work-from-home discount • Gympass fitness and health resources • Telus Employee Assistance Program and mental health resources