Senior Client Success Manager

🔥 20 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MRI Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1971

🏗️ Construction

📦 Logistics

🏠 Real Estate

Construction • Logistics • Real Estate

MRI Software is a global provider of real estate technology solutions designed to empower property professionals and communities. The company offers a comprehensive suite of proptech tools tailored for residential and commercial property management, including integrated digital services, energy management, tenant engagement, and lease accounting. MRI Software's solutions aim to simplify property management processes, optimize business performance, and mitigate risk through unified data and business insights. With a focus on innovation, MRI Software connects real estate visionaries with AI-first technology to build thriving communities and facilitate compliance. The company serves a vast client base of over 45,000 clients across 170 countries, supporting diverse sectors such as multifamily housing, office, retail, industrial logistics, and more.

📋 Description

• Build and maintain strong, long-term relationships with a portfolio of clients • Serve as the primary point of contact for client inquiries, issues, and escalations • Monitor client satisfaction and implement improvements • Drive product/service adoption through education, recommendations, and best-practice guidance • Monitor client health and engagement metrics, identifying risks and opportunities • Develop and execute retention strategies to increase loyalty and reduce churn • Lead client check-ins, success reviews, and feedback sessions • Represent client needs internally with product, support, and sales teams • Support onboarding and training initiatives • Identify and nurture upselling and cross-selling opportunities • Maintain accurate account activity and engagement records in CRM systems

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field • 3+ years of experience in account management, client services, or a similar role • Strong interpersonal and communication skills, both written and verbal • Ability to manage multiple accounts and projects simultaneously • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite • Problem-solving mindset and a customer-first attitude

🏖️ Benefits

• Inclusive employer committed to diversity, equity, and inclusion • Employee resource groups • Tailored resources to support each person’s potential • People-first, connected workplace community