Consumer Researcher – Adorama Used/Trade

🔥 52 minutes ago

🇺🇸 United States – Remote

💵 $80 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Adorama

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Adorama is a leading photography and electronics retailer located in New York City, specializing in a wide range of products for content creators, photographers, and videographers. The company offers an extensive selection of camera equipment, video gear, and related technical services, making it a go-to destination for professionals and beginners alike. With a commitment to excellent customer service and affordable pricing, Adorama caters to those looking to capture and share life's moments creatively across various platforms.

📋 Description

• Independently manage research initiatives from start to finish • Recruit, schedule and conduct one-on-one interviews with Used/Trade buyers, sellers and trade-in customers • Write discussion guides, run interview sessions and synthesize motivations, objections, trust signals and decision-making behaviors • Design and run unmoderated tests of paid ads and landing pages • Evaluate and recommend user research tools based on platform fit, participant panel quality, cost and screening capabilities • Set up and analyze heatmaps, scroll maps and click data on landing pages • Identify visitor drop-off, ignored content and non-clickable elements, then recommend prioritized page changes • Develop and analyze hypothesis-driven surveys with paid media and email teams • Own questionnaire design, sample definition and results readouts • Produce research plans, interview recordings, transcripts, synthesized readouts, tool recommendations, annotated analyses, survey instruments and insight logs • Report to the Paid Media team and collaborate with marketing teams to turn findings into actionable insights that improve customer experience and business results

🎯 Requirements

• 3+ years of consumer or UX research experience • Track record of running moderated interviews and turning them into clear, usable insights • Hands-on experience with unmoderated testing platforms such as UserTesting, Maze, Lyssna or similar • Judgment to compare unmoderated testing platforms • Experience analyzing heatmaps, scroll maps and click data using tools such as Hotjar, Microsoft Clarity or Crazy Egg • Survey design skills, including writing unbiased questions, defining samples and reading results with appropriate caution • Comfort working with paid media and email marketers and translating their questions into testable hypotheses • Strong written and verbal communication, including concise readouts for non-researchers • Ability to work independently and manage own schedule and participant recruiting • Resume and 1–2 samples of previous research work required with application

🏖️ Benefits

• Approximately 20 hours per week, with flexibility based on interview and survey schedules • Initial 3-month engagement, with the possibility of extension based on business needs

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