Technical Support Specialist

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🔥 0 minutes ago

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ADT

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1874

🔐 Security

👥 B2C

Security • B2C • Smart Home

ADT is a leading provider of smart home security solutions, offering a wide range of products and services designed to enhance safety and security for homes and businesses. For over 150 years, ADT has been dedicated to protecting communities with 24/7 professional monitoring, advanced security systems integrated with Google Nest products, and customizable packages to suit various needs. Their services include home and business security systems, health and senior safety technologies, and mobile apps that allow users to control and monitor their security systems conveniently.

📋 Description

• Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel, and end-user customers • Provide quality control of the account base through cut-in procedures • Process requests for multiple vendor applications customized by install configuration • Provide real-time installation quotes to field technicians and limited technical support to customers • Complete data entry associated with confirmation, including confirmation of test signals • Confirm account status and information with field technicians and office personnel • Enter order information for technician upsells and process payments as applicable • Provide support for high-profile Custom Home accounts • Troubleshoot radio registrations and panel programming in response to failed confirmation requests • Provide support for ad hoc data cleanup projects • Process data changes and programming requests received via mail, fax, phone, or internal ticket on Informix and MasterMind • Work closely with customers and coworkers in a collaborative environment • Complete other assigned projects

🎯 Requirements

• High School Degree or equivalent • Six (6) months of ADT experience in inbound telephone groups, or one to two (1–2) years of related industry experience • Ability to successfully pass data and provisioning assessments during training • Ability to maintain a high degree of productivity and accuracy • Excellent verbal and written communication skills • Excellent customer service skills • Ability to type 25 wpm • Excellent working computer knowledge • Strong problem-solving and multi-tasking skills

🏖️ Benefits

• Healthcare benefits • 401(k) plan and company match • Short-term disability coverage • Long-term disability coverage • Life insurance • Wellbeing benefits • Paid time off, accruing up to 120 hours in the first year • Increased PTO accrual rate after the first year • 6 paid holidays • Incremental pay increases every 30 days until reaching $19.00 per hour after 180 days of employment