Account Manager

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Serve as the primary point of contact for assigned clients and develop trusted relationships. • Build and maintain relationships with federal stakeholders, including COs, CORs, program managers, and agency leadership. • Ensure compliance with federal regulations, contract requirements, agency-specific travel policies, FAR, and other applicable guidelines. • Monitor and analyze client data to identify cost-saving opportunities and present data-driven strategic recommendations. • Conduct client meetings and business reviews, including performance reporting aligned to contractual KPIs and SLAs. • Address client needs, concerns, and escalations promptly. • Develop and implement account strategies supporting contract compliance, program performance, and client satisfaction. • Propose program improvements based on client feedback and data analysis. • Advise on travel program optimization within client, regulatory, and cost-containment constraints. • Stay current with federal travel regulations and industry trends. • Educate clients on new solutions and services within contract terms. • Coordinate with internal teams to deliver solutions. • Identify and mitigate operational, compliance, and contractual risks. • Monitor and report contractual goals, SLA performance, KPI tracking, and service delivery metrics. • Support contract lifecycle activities, including implementations, renewals, option years, and modifications. • Lead and support new account implementations and program updates. • Maintain audit-ready documentation and support audits and compliance reviews. • Produce reports for internal and external stakeholders. • Update CRM with client information and pertinent data. • Assist with technical and service issues, create Jira tickets, and follow up on resolutions. • Attend client and company meetings, event seminars, and training as needed. • Demonstrate ADTRAV products, systems, and processes and communicate their value. • Represent ADTRAV and maintain effective relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures and perform other assigned duties.

🎯 Requirements

• Bachelor's degree in a related field, or equivalent experience preferred. • Minimum 3 years' experience in B2B account management with procurement stakeholders and contract negotiation. • Experience supporting federal government clients is a plus. • Understanding of federal contracting principles and compliance requirements is preferred. • Proven data analysis skills and ability to identify cost-saving opportunities and recommend travel program strategies. • Ability to manage tasks and projects and meet deadlines and deliverables. • Strong analytical, critical thinking, problem-solving, and negotiation skills. • Excellent English written and verbal communication skills. • Demonstrated presentation and people skills. • Strong attention to detail, time management, and organizational skills. • Travel-industry experience and understanding of related technologies is a plus. • Experience with Microsoft Office Suite and CRM applications. • Professional and positive demeanor and ability to work cooperatively. • Ability to work remotely and meet company home-office requirements. • Ability to travel up to 20% for client and company meetings. • Ability to maintain confidentiality of company and client information. • Ability to pass credit, criminal, and/or employment reference background checks. • U.S. citizenship required; proof must be provided upon hire. • Ability to pass a government clearance process as required by clients.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work with company home-office requirements