Partnerships Manager, 3PL & Logistics Technology

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

📦 Logistics

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Own the annual revenue goal, pipeline, forecast, and performance reporting for business generated through 3PL and logistics platform partners • Manage a portfolio of existing partners as the primary commercial point of contact across executive, sales, customer success, operational, and technical teams • Develop joint business plans, revenue targets, operating cadences, and growth strategies for priority partnerships • Execute referral and co-selling motions with the Sales team, support active opportunities, and advance partner-related deals • Identify and evaluate prospective partners based on merchant demand, strategic fit, operational capabilities, technical readiness, and revenue potential • Lead new partnerships from outreach and discovery through business-case development, negotiation, contracting, onboarding, launch, and growth • Create joint go-to-market programs, including referrals, co-selling, sales enablement, co-marketing, events, and customer-facing initiatives • Equip partner sales and customer-facing teams with messaging, training, and resources • Serve as business owner for logistics platform integrations, coordinating requirements, stakeholders, dependencies, timelines, testing, and launch readiness • Lead regular business reviews and track KPIs including pipeline, forecast accuracy, revenue, merchant adoption, integration usage, partner engagement, and service quality • Use partner, merchant, and performance feedback to improve partner strategy, enablement, commercial programs, and internal processes • Represent Happy Returns in partner meetings, customer conversations, trade shows, warehouse and facility visits, and industry forums

🎯 Requirements

• At least 5 years of relevant experience within a logistics SaaS company, carrier, 3PL or fulfillment provider, or related logistics business • Experience in business development, sales, strategic partnerships, partner management, channel partnerships, channel sales, strategic alliances, or a comparable commercial role • Track record of owning or contributing directly to a revenue target and delivering measurable results through partners, channels, or strategic accounts • Strong pipeline-management and forecasting skills • Strong understanding of fulfillment, warehousing, transportation, reverse logistics, and supporting technology • Experience managing external relationships through negotiation, contracting, onboarding, launch, and ongoing growth • Strong commercial judgment; ability to develop business cases, structure partnerships, negotiate agreements, and engage senior stakeholders • Experience coordinating cross-functional work across Sales, Product, Solutions Engineering, Onboarding, Operations, Marketing, Finance, and Legal • Ability to organize and facilitate technical discussions without serving as the primary technical expert • Strong communication, project-management, and organizational skills • Ability to travel approximately 10–20% • Preferred: experience creating or scaling referral, reseller, co-sell, channel, or strategic alliance programs • Preferred: working knowledge of APIs, data flows, platform integrations, and technical discovery processes • Preferred: existing relationships within the 3PL, fulfillment technology, or broader logistics ecosystem • Preferred: experience developing partner enablement materials, playbooks, business reviews, or performance-reporting frameworks • Must be authorized to work in the U.S.; visa sponsorship is not offered

🏖️ Benefits

• Equal opportunity employment • Approximately 10–20% travel for trade shows, partner onsite meetings, warehouse and facility tours, company gatherings, and other business needs