Travel Consultant – Corporate International, Complex

🔥 1 minute ago

🏈 Alabama, Arizona, +23 more states – Remote

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💵 $26 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of ADTRAV Travel Management

ADTRAV Travel Management

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Manage all aspects of corporate travel for ADTRAV clients • Converse with customers through multiple communication channels to determine destinations, transportation, travel dates, financial considerations, and accommodation needs • Answer client calls and emails promptly for new travel arrangements or itinerary changes • Use Sabre to book and issue domestic and complex international airline itineraries, hotel, car, train, and other reservations • Maintain sufficient account knowledge to assist clients without delay • Check queues daily to ensure accuracy and completeness of issued tickets • Maintain service non-stop programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals • Provide travel expertise and send international travel quotes • Analyze fare rules, restrictions, non-refundable conditions, Open Skies, and FAA rules • Meet management-defined KPIs, including productivity and transaction targets, consistent attendance, and schedule adherence • Communicate with airlines regarding flight changes, seating, and upgrades, and update clients • Follow ADTRAV policies, procedures, and approved traveler-service workflows • Provide excellent customer service, demonstrate empathy, and identify and resolve traveler issues • Communicate with agents and employees to solve problems, gather information, and service travelers • Build knowledge of ADTRAV’s industry and customer base through ongoing training • Represent ADTRAV values and maintain effective relationships with employees, partners, vendors, and clients • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • At least 2 years of experience booking domestic and international travel; complex international a plus • Experience using a GDS System; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement • Strong computer and typing skills, including ability to navigate quickly between programs and use shortcut keys • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time • Ability to consistently deliver excellent customer service, internally and externally • Experience with Microsoft Office suite (Outlook, Word, Excel) • Excellent English written and verbal communication skills • Excellent listening skills; able to listen to and respond to travelers’ needs and clarify as needed • Strong attention to detail with emphasis on accuracy and quality • Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision • Strong organizational and problem-solving abilities • Ability to communicate ideas and concepts clearly and concisely, while being open to feedback and direction • Professional and positive demeanor with internal and external customers/clients; ability to work cooperatively • Ability to work remotely and meet company home-office requirements • Able to sit and work at a computer for extended periods without leaving the work area • Successfully attend and pass new hire and department-specific training • Able to maintain confidentiality of company and client information • Able to work Monday-Friday schedules falling between 7am-7pm CT • Able to work some weekends and holidays as needed • Successfully pass a credit, criminal, and/or employment reference background check

🏖️ Benefits

• Opportunities for quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work arrangement • Ongoing training

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