Account Manager

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Advanced Payment Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🤝 B2B

💰 Seed on 2025-02

Fintech • Crypto • B2B

Advanced Payment Solutions is a global payments infrastructure provider that enables merchants and businesses to accept and settle digital-asset and fiat payments across multiple rails through a single integration. The company supports card processing, local alternative payment methods, embedded MT5 payments, and Web3/on-chain settlements (Stellar, Solana, Ethereum), and integrates with crypto payment services like Binance Pay and KuCoin Pay to offer fast, multi-currency settlement and institutional liquidity across 150+ countries. APS emphasizes compliance and regulation (AFSA license, FINTRAC registration), PCI-DSS readiness, automated KYT/KYB screening, and 24/7 support for business customers.

📋 Description

• Coordinate the merchant onboarding process and ensure smooth communication between clients and internal teams • Maintain day-to-day merchant relationships as the primary operational contact • Collaborate with Business Development, Legal, Compliance, Finance, Operations, and Development teams • Monitor payment performance, transaction volumes, and operational metrics, escalating issues when necessary • Coordinate merchant settlements and resolve settlement-related queries • Follow up on technical support requests and ensure timely communication • Prepare operational updates, performance reports, and portfolio information • Inform merchants about payment methods, service updates, pricing changes, and company products • Resolve day-to-day client issues and escalate complex cases • Maintain accurate client records, systems, and documentation • Deliver high customer service throughout the merchant lifecycle

🎯 Requirements

• 1+ year of professional experience in account management or customer support • Experience preferably in card acquiring, payments, financial services, or banking industries • Strong interpersonal and organizational skills • Ability to develop good working relationships with clients • Ability to work independently • Organizational and time management skills • Strong attention to detail • Fluent English language • Clear verbal and written communication • Efficient team player • Problem-solving ability

🏖️ Benefits

• Competitive base salary • Hybrid or remote work model with flexible hours • Endless opportunities for professional growth