Queue & ezMessage Support Specialist

Job not on LinkedIn

🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advanced Rx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🏥 Healthcare

🏭 Manufacturing

💊 Pharmaceuticals

Healthcare • Manufacturing • Pharmaceuticals

Advanced Rx is a company whose name implies it operates in the pharmaceutical or pharmacy space, but the provided text contains no substantive information beyond the name. Based solely on the name, it likely offers prescription drugs, pharmacy services, or related pharmaceutical products or services; however, there is insufficient public detail to be more specific.

📋 Description

• Monitor, review, and work assigned queues to address incoming requests and outstanding tasks promptly • Contact pharmacies, physicians’ offices, and internal departments to obtain clarification, request documentation, and resolve issues • Maintain ownership of assigned tasks and follow up until resolution or escalation • Identify recurring queue issues, processing delays, and workflow challenges and communicate them to management • Assist with reducing backlogs and maintaining productivity within established turnaround times • Provide operational support for ezMessages-related tasks, requests, and communications • Review assigned ezMessages and determine appropriate actions according to established procedures • Monitor pending messages and follow up on outstanding requests • Document messages, follow-up activities, telephone conversations, contact attempts, information received, and outcomes accurately • Make frequent outbound calls to pharmacies and physicians’ offices • Communicate professionally with pharmacists, pharmacy staff, medical office personnel, and healthcare professionals • Manage multiple follow-ups and prioritize urgent or time-sensitive matters • Escalate unresolved issues to the appropriate department or supervisor • Maintain confidentiality and comply with HIPAA and applicable privacy requirements • Follow standard operating procedures, departmental policies, and quality guidelines • Review completed work for accuracy and correct identified errors • Participate in departmental meetings, training sessions, and process improvement initiatives • Adapt to changes in systems, workflows, priorities, and procedures • Perform other related duties supporting PBOS Department operational needs

🎯 Requirements

• High school diploma or equivalent required • Previous experience in pharmacy operations, healthcare administration, medical office support, pharmacy services, data processing, or related field preferred • Experience working with pharmacy imports, operational queues, messaging platforms, or healthcare information systems is a plus • Knowledge of HIPAA requirements, patient confidentiality, pharmacy laws, and established procedures • Strong computer skills, including ability to navigate multiple systems and applications simultaneously • Ability to work independently in a remote environment while maintaining productivity and accountability • Professional, clear, and courteous communication with external healthcare partners • Ability to meet productivity, accuracy, turnaround time, and quality expectations • Ability to protect confidential company, pharmacy, physician, and patient information • Ability to perform essential physical functions, including occasional lifting and/or moving up to 25 pounds, with or without reasonable accommodation

🏖️ Benefits

• Remote work arrangement • Reasonable accommodation for qualified individuals with disabilities • Equal employment opportunity • Participation in departmental training sessions and process improvement initiatives